We're delighted to be back open again!
With the garden looking great and a spell of nice weather on the way we wanted to share the most important change to a day out at Trebah - booking tickets online.
Why are we only taking online bookings?
We are taking online bookings so we can limit the number of visitors to the garden. Not only does this help us abide by current government guidelines, but it creates a safer and more enjoyable experience for our visitors.
The safety of our visitors and staff is our top priority and online booking helps minimise the need for our visitors to queue, whilst enabling our staff to check visitor information from a safe distance in the car park upon arrival.
Initially, daily garden tickets available are limited to 30% of our usual capacity but we hope to increase this from 4th July.
How to book a ticket through the Trebah website
For even the least tech-savvy visitor, booking a ticket through the Trebah website is a simple process:
Visit www.trebahgarden.co.uk/book or find the 'Book Now' button in the top right hand corner of any page on our website
Choose your preferred day and arrival time slot
Scroll down and make your ticket selection
Below that, choose your gift aid option and press 'Add to Basket'
Input your car number plate if driving to Trebah, or enter WALK, BIKE or BUS depending on your mode of transport.
Press 'Checkout' and then, on the next page, 'Checkout as guest'.
Enter your personal details and click 'Pay Now' to be taken to our secure payment page. Once successfully processed, your booking will be complete.
Please make a note of the 4 digit booking code on your screen. You should also receive a confirmation email (if it hasn't arrived please check your junk inbox).
What happens when on arrival at Trebah?
With your booking complete, all that is left is for you to turn up in your chosen time slot with your 4 digit booking reference number and enjoy the garden!
When you arrive, please stop your car at the shed in our car park where a member of staff will check your car number plate against our bookings. You may then proceed to park your car and follow the one way system down into the visitor centre where you will be asked to produce your 4 digit reference number, and members can scan their own membership cards, to be checked-in by a member of our Welcome Team.
Can I cancel or change a booking?
If you are a Trebah member:
Please email us at [email protected] and ask to have your booking changed to another day or time (subject to availability) or cancelled. Multiple no-shows on booked tickets by members may result in the individual member being placed on hold.
If you are not a Trebah member:
All tickets are non-refundable, however you are very welcome to email us at [email protected] and ask to have your booking moved to another day, provided we have availability that day.
What other changes are there to a Trebah visit?
There are a number of other changes that we've made, which can be read in full on our previous blog post, but we've highlighted a few key points below:
The garden is now open Saturday to Wednesday from 10am to 4.30pm
Visitor numbers are restricted to ensure there is plenty of space in the garden
The garden now features an exciting one-way system which covers the majority of paths so the whole site can be enjoyed
The beach and Boathouse beach cafe are also open
The plant centre is open with appropriate social distancing measures in place
We looking forward to welcoming you back to Trebah soon!