Accessibility

As a valley garden, the route down and back up is very steep and therefore we do not recommend manual wheelchairs.

Trebah continually works to ensure that all visitors can gain the most from their visit and have the best possible access to our facilities and services.

The Visitor Centre is fully accessible, on a single level and contains no steps. It is situated at the top of a valley garden that drops to a beach below.

If you have any access needs, including using your own mobility scooter, please call us on 01326 252200 before booking.

Our Tramper vehicles are back in action!

Slots start at 9:15am only, as the Tramper route initially goes against the one-way system. In effect, the garden is exclusively yours for the first half an hour of your visit, allowing you enough time to get to the beach without rushing. You can then access the rest of the garden throughout the day. These vehicles cannot access the visitor centre, therefore please bring any other walking aides that you might require.

Trampers are available to book by calling the office on 01326 252200 or emailing [email protected].

Level Access

  • There is step-free access from the car park towards the Visitor Centre
  • The floor is concrete and level throughout the Visitor Centre, including the Cafe and Garden Shop
  • The Cafe has step-free access to an outside seating area
  • There is ample room between tables for wheelchairs, prams and pushchairs

Hearing

  • We have a portable hearing loop available at the Entrance
  • Key staff in each department have disability awareness training

Visual

  • All areas are well and evenly lit
  • Perspex screens are temporarily in use

Mobility

  • Low counters are provided at the Entrance Desk and in the Shops
  • A wheelchair is available within the Visitor Centre, but not the garden

General

  • In addition to male and female toilets, there is a wheelchair-accessible toilet with baby changing facilities
  • There is a circular, step-free route around the garden, although as a valley garden there are hills in places